12:30 pm               Golf Scramble
1:00 pm                 Retail Store Tour
4:30-6:30 pm        Registration
6:30-7:30 pm        Cocktail Party
7:30 pm                 Dinner

7:30-8:30 am         Breakfast
8:30 am-4:30 pm  General Session

Opening Keynote: Conference-opening keynote Mark Zinder will demystify the secrets of the current digital revolution by revealing the eight critical steps that have defined all economic and cultural revolutions throughout history. Find out where we’re heading and how you can best position your company to maximize the opportunities. Sponsored by MicroD

Retail Leaders Panel: The furniture industry is changing rapidly as a new generation is shaking up the workplace and the path to purchase. At the same time, technology is reinventing everything from in-store merchandising to last-mile delivery and every touchpoint in between. Moderated by Rob Burnette, president of Badcock Home Furniture &more, this panel of retail leaders will discuss the key issues confronting the furniture business and identify the most actionable and timely solutions. 

Seamless Retail: Omnichannel is dead as the lines between bricks and clicks have been obliterated. Today’s savvy retailers are finding ways to create seamless shopping and engagement experiences and this multi-session educational model will address some of the latest developments in this rapidly changing arena. 

• Is Your Website Costing You Sales and Customers? Dovr Media’s Jake Freedman has unlocked the secret to maximizing website performance and created a scorecard that can help retailers uncover the critical yet fixable errors that may be causing Google to pass them by. Get firsthand, actionable insights on how to maximize your site’s performance as Freedman shares the keys to unlocking e-commerce success!

• 3D and the Future of Store Experience Find out how some of the furniture industry’s best retailers are turning 3D into a competitive in-store advantage as Raymond James’ Budd Bugatch sits down with Top 100’s Scott Perry from Bob’s Discount Store and Tony Mitchell from American Furniture Warehouse who will share their secrets to success!

Own Your Market! One Retailer’s Guide to Fending Off the Giants: Kensington Furniture’s Michael Grossman is mad as hell and he’s not going to take it anymore! Tired of hearing how smaller retailers can’t compete in the age of Amazon, Grossman has developed a hyper-local strategy to make his store a unique, indispensable part of his customers’ lives. Find out how he did it and how you can do it, too.  

4:30-6:30 pm         Free Time
6:30-7:30 pm         Cocktail Party 
7:30 pm                  Awards Dinner 

7:30-8:30 am         Breakfast
8:30-11:00 am       General Session

Day 2 Kick-off Keynote: Best-selling author and leadership speaker Robert Stevenson will jump-start Thursday with a high-energy presentation on empowering and motivating employees, super-charging your customer service and building the type of organization that is ready to move at the pace of today’s changes.

What Furniture Stores Can Learn from D2C: The number of players selling furniture and mattresses direct to consumer via digital and social commerce has exploded. And yet some of the most established of these players are now turning to brick and mortar. How can furniture stores take advantage of consumers’ fascination with this new shopping platform and leverage their stores to gain share?

11:00 am                Wrap-Up & Adjourn


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